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Privacy Policy
At Tilmi by Moana, we value your privacy and are committed to protecting your personal information.
Information We Collect
When you place an order or contact us, we may collect:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely by our payment providers)
- Order history
- Any information you voluntarily provide through our contact forms.
How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Respond to your questions
- Provide customer support
- Improve our website and services
- Send order confirmations and shipping updates
- Comply with legal obligations.
Payment Security
We do not store your payment card information. Payments are securely processed through trusted third-party payment providers.
Data Protection
We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, or misuse.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your data where legally permitted
- Withdraw consent for marketing communications.
For any privacy-related request, please contact us using the information available on our website.
Processing Time
Ready-made products:
- 1–3 business days
Made-to-order items:
- 3–10 business days
Custom orders:
Processing time depends on the complexity of the design.
Shipping
We ship both within Morocco and internationally.
Delivery times depend on:
- Destination
- Shipping carrier
- Customs clearance (for international orders)
Tracking information will be provided whenever available.
Tilmi by Moana is not responsible for shipping delays caused by courier services, customs, weather conditions, or events beyond our control.
Customs Fees
International customers are responsible for any import duties, customs charges, VAT, or taxes imposed by their country.
Because every item is handmade, we carefully inspect each order before shipment.
Returns are accepted only when:
- The wrong item was received.
- The item arrived damaged.
- The item contains a manufacturing defect.
You must contact us within 48 hours of delivery and provide clear photographs.
Items must be:
- Unused
- Unwashed
- In their original condition
- Returned with original packaging when possible.
Non-Returnable Items
The following cannot be returned:
- Personalized items
- Custom-made products
- Gift cards
- Products damaged through misuse or improper care.
Approved refunds will be issued using the original payment method after the returned item has been inspected.
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Keep your shopping cart active
- Remember your preferences
- Analyze website traffic
- Improve website performance
You may disable cookies through your browser settings, although some website features may not function properly.
By using the Tilmi by Moana website, you agree to these Terms of Service.
Orders
All orders are subject to acceptance and product availability.
We reserve the right to cancel orders involving:
- Pricing errors
- Suspected fraud
- Stock shortages
- Technical issues
Handmade Products
Each product is individually handcrafted. Small variations in size, color, texture, or stitching are natural characteristics of handmade craftsmanship and are not considered defects.
Product Colors
We make every effort to display colors accurately. Actual colors may vary slightly depending on your screen settings and lighting.
Pricing
Prices may change without prior notice.
Promotional offers are valid only during the advertised period.
Intellectual Property
All website content, including:
- Product photographs
- Logos
- Designs
- Text
- Graphics
- Branding
belongs exclusively to Tilmi by Moana and may not be copied or reproduced without written permission.
Limitation of Liability
Tilmi by Moana shall not be liable for indirect or consequential damages arising from the use of our products or website.