{"id":82,"date":"2015-09-23T01:44:19","date_gmt":"2015-09-23T01:44:19","guid":{"rendered":"https:\/\/tilmibymoana.com\/?page_id=82"},"modified":"2026-08-08T04:03:16","modified_gmt":"2026-08-08T03:03:16","slug":"tilmi-policies-legal-pages","status":"publish","type":"page","link":"https:\/\/tilmibymoana.com\/fr\/tilmi-policies-legal-pages\/","title":{"rendered":"Tilmi Policies &#038; Legal Pages"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"container\" ><div class=\"vc_row wpb_row vc_row-fluid margin-bottom-100\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1784255314930\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\">Politique de Confidentialit\u00e9<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-tabs vc_tta-color-grey vc_tta-style-tour_style1 vc_tta-shape-square vc_tta-spacing-1 vc_tta-tabs-position-left vc_tta-controls-align-left vc_tta-controls-size-sm\"><div class=\"vc_tta-tabs-container\"><ul class=\"vc_tta-tabs-list\" role=\"tablist\"><li class=\"vc_tta-tab vc_active\" data-vc-tab role=\"presentation\"><a href=\"#1443410734730-b3830170-6f83\" data-vc-tabs data-vc-container=\".vc_tta\" role=\"tab\" aria-selected=\"false\" id=\"tab-1443410734730-b3830170-6f83\"><span class=\"vc_tta-title-text\">Politique de Confidentialit\u00e9<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab role=\"presentation\"><a href=\"#1784255567288-f59f2db0-adfd\" data-vc-tabs data-vc-container=\".vc_tta\" role=\"tab\" aria-selected=\"false\" id=\"tab-1784255567288-f59f2db0-adfd\"><span class=\"vc_tta-title-text\">Politique de Livraison<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab role=\"presentation\"><a href=\"#1784255687130-9ce5cf06-0e54\" data-vc-tabs data-vc-container=\".vc_tta\" role=\"tab\" aria-selected=\"false\" id=\"tab-1784255687130-9ce5cf06-0e54\"><span class=\"vc_tta-title-text\">Return &amp; Refund Policy<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab role=\"presentation\"><a href=\"#1784255806153-f4107e20-3a5b\" data-vc-tabs data-vc-container=\".vc_tta\" role=\"tab\" aria-selected=\"false\" id=\"tab-1784255806153-f4107e20-3a5b\"><span class=\"vc_tta-title-text\">Cookie Policy<\/span><\/a><\/li><li class=\"vc_tta-tab\" data-vc-tab role=\"presentation\"><a href=\"#1784255964753-e9369725-eec3\" data-vc-tabs data-vc-container=\".vc_tta\" role=\"tab\" aria-selected=\"false\" id=\"tab-1784255964753-e9369725-eec3\"><span class=\"vc_tta-title-text\">Conditions G\u00e9n\u00e9rales<\/span><\/a><\/li><\/ul><\/div><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel vc_active\" id=\"1443410734730-b3830170-6f83\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1443410734730-b3830170-6f83\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Politique de Confidentialit\u00e9<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>\u00c0 <strong>Tilmi par Moana<\/strong>, we value your privacy and are committed to protecting your personal information.<\/p>\n<p><strong>Information We Collect<\/strong><\/p>\n<p>When you place an order or contact us, we may collect:<\/p>\n<ul>\n<li>Full name<\/li>\n<li>Email address<\/li>\n<li>Phone number<\/li>\n<li>Shipping and billing address<\/li>\n<li>Payment information (processed securely by our payment providers)<\/li>\n<li>Order history<\/li>\n<li>Any information you voluntarily provide through our contact forms.<\/li>\n<\/ul>\n<p><strong>How We Use Your Information<\/strong><\/p>\n<p>Your information is used to:<\/p>\n<ul>\n<li>Process and deliver your orders<\/li>\n<li>Respond to your questions<\/li>\n<li>Provide customer support<\/li>\n<li>Improve our website and services<\/li>\n<li>Send order confirmations and shipping updates<\/li>\n<li>Comply with legal obligations.<\/li>\n<\/ul>\n<p><strong>Payment Security<\/strong><\/p>\n<p>We do not store your payment card information. Payments are securely processed through trusted third-party payment providers.<\/p>\n<p><strong>Data Protection<\/strong><\/p>\n<p>We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, or misuse.<\/p>\n<p><strong>Your Rights<\/strong><\/p>\n<p>You may request to:<\/p>\n<ul>\n<li>Access your personal information<\/li>\n<li>Correct inaccurate information<\/li>\n<li>Delete your data where legally permitted<\/li>\n<li>Withdraw consent for marketing communications.<\/li>\n<\/ul>\n<p>For any privacy-related request, please contact us using the information available on our website.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1784255567288-f59f2db0-adfd\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1784255567288-f59f2db0-adfd\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Politique de Livraison<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Processing Time<\/strong><\/p>\n<p>Ready-made products:<\/p>\n<ul>\n<li>1\u20133 business days<\/li>\n<\/ul>\n<p>Made-to-order items:<\/p>\n<ul>\n<li>3\u201310 business days<\/li>\n<\/ul>\n<p>Custom orders:<br \/>\nProcessing time depends on the complexity of the design.<\/p>\n<p><strong>Shipping<\/strong><\/p>\n<p>We ship both within Morocco and internationally.<\/p>\n<p>Delivery times depend on:<\/p>\n<ul>\n<li>Destination<\/li>\n<li>Shipping carrier<\/li>\n<li>Customs clearance (for international orders)<\/li>\n<\/ul>\n<p>Tracking information will be provided whenever available.<\/p>\n<p>Tilmi by Moana is not responsible for shipping delays caused by courier services, customs, weather conditions, or events beyond our control.<\/p>\n<p><strong>Customs Fees<\/strong><\/p>\n<p>International customers are responsible for any import duties, customs charges, VAT, or taxes imposed by their country.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1784255687130-9ce5cf06-0e54\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1784255687130-9ce5cf06-0e54\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Return &amp; Refund Policy<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Because every item is handmade, we carefully inspect each order before shipment.<\/p>\n<p>Returns are accepted only when:<\/p>\n<ul>\n<li>The wrong item was received.<\/li>\n<li>The item arrived damaged.<\/li>\n<li>The item contains a manufacturing defect.<\/li>\n<\/ul>\n<p>You must contact us within <strong>48 hours<\/strong> of delivery and provide clear photographs.<\/p>\n<p>Items must be:<\/p>\n<ul>\n<li>Unused<\/li>\n<li>Unwashed<\/li>\n<li>In their original condition<\/li>\n<li>Returned with original packaging when possible.<\/li>\n<\/ul>\n<p><strong>Non-Returnable Items<\/strong><\/p>\n<p>The following cannot be returned:<\/p>\n<ul>\n<li>Personalized items<\/li>\n<li>Custom-made products<\/li>\n<li>Gift cards<\/li>\n<li>Products damaged through misuse or improper care.<\/li>\n<\/ul>\n<p>Approved refunds will be issued using the original payment method after the returned item has been inspected.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1784255806153-f4107e20-3a5b\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1784255806153-f4107e20-3a5b\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Cookie Policy<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Our website uses cookies to improve your browsing experience.<\/p>\n<p>Cookies help us:<\/p>\n<ul>\n<li>Keep your shopping cart active<\/li>\n<li>Remember your preferences<\/li>\n<li>Analyze website traffic<\/li>\n<li>Improve website performance<\/li>\n<\/ul>\n<p>You may disable cookies through your browser settings, although some website features may not function properly.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1784255964753-e9369725-eec3\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1784255964753-e9369725-eec3\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Conditions G\u00e9n\u00e9rales<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>By using the Tilmi by Moana website, you agree to these Terms of Service.<\/p>\n<p><strong>Orders<\/strong><\/p>\n<p>All orders are subject to acceptance and product availability.<\/p>\n<p>We reserve the right to cancel orders involving:<\/p>\n<ul>\n<li>Pricing errors<\/li>\n<li>Suspected fraud<\/li>\n<li>Stock shortages<\/li>\n<li>Technical issues<\/li>\n<\/ul>\n<p><strong>Handmade Products<\/strong><\/p>\n<p>Each product is individually handcrafted. Small variations in size, color, texture, or stitching are natural characteristics of handmade craftsmanship and are not considered defects.<\/p>\n<p><strong>Product Colors<\/strong><\/p>\n<p>We make every effort to display colors accurately. Actual colors may vary slightly depending on your screen settings and lighting.<\/p>\n<p><strong>Pricing<\/strong><\/p>\n<p>Prices may change without prior notice.<\/p>\n<p>Promotional offers are valid only during the advertised period.<\/p>\n<p><strong>Intellectual Property<\/strong><\/p>\n<p>All website content, including:<\/p>\n<ul>\n<li>Product photographs<\/li>\n<li>Logos<\/li>\n<li>Designs<\/li>\n<li>Text<\/li>\n<li>Graphics<\/li>\n<li>Branding<\/li>\n<\/ul>\n<p>belongs exclusively to Tilmi by Moana and may not be copied or reproduced without written permission.<\/p>\n<p><strong>Limitation of Liability<\/strong><\/p>\n<p>Tilmi by Moana shall not be liable for indirect or consequential damages arising from the use of our products or website.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"container\" ><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Privacy Policy Privacy PolicyShipping PolicyReturn &amp; Refund PolicyCookie PolicyTerms of ServicePrivacy Policy At Tilmi by Moana, we value your privacy and are committed to protecting your personal information. Information We Collect When you place an order or contact us, we may collect: Full name Email address Phone number Shipping and billing address Payment information (processed... <a class=\"read-more p-color\" rel=\"bookmark\" title=\"Tilmi Policies &#038; Legal Pages\" href=\"https:\/\/tilmibymoana.com\/fr\/tilmi-policies-legal-pages\/\">En savoir plus<\/a>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-82","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tilmibymoana.com\/fr\/wp-json\/wp\/v2\/pages\/82","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tilmibymoana.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tilmibymoana.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tilmibymoana.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tilmibymoana.com\/fr\/wp-json\/wp\/v2\/comments?post=82"}],"version-history":[{"count":6,"href":"https:\/\/tilmibymoana.com\/fr\/wp-json\/wp\/v2\/pages\/82\/revisions"}],"predecessor-version":[{"id":4153,"href":"https:\/\/tilmibymoana.com\/fr\/wp-json\/wp\/v2\/pages\/82\/revisions\/4153"}],"wp:attachment":[{"href":"https:\/\/tilmibymoana.com\/fr\/wp-json\/wp\/v2\/media?parent=82"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}